Better tenant reporting
Gather the questions, photographs and property details needed to understand an issue, even when the office is closed.
For estate agency owners
Custom-built.
For your agency.
Technology tailored to your workflows, team and budget. Cost-effective automation for tenant enquiries, repairs and everyday follow-ups.
Property Careers UK × Agents HQ
Property Careers UK × Agents HQ
Built around the way you work.
Every solution is custom-built for your agency. Automate routine enquiries, repairs and follow-ups around your processes, with your team in control.
There’s water coming through the kitchen ceiling.
Is the water still coming through, or has it stopped?
It’s still dripping, faster than before. I’ve attached photos and a video.
Emergency · plumbing · human handover
Issue and supporting media recorded. A potential safety concern is escalated to the property manager.
Issue and supporting media recorded. A potential safety concern is escalated to the property manager.
Your safety rules, applied.
Urgent issues reach your team. The assistant does not diagnose electrical hazards.
Urgent issues reach your team. The assistant does not diagnose electrical hazards.
From conversation to clear next action
Illustrative animation with sample information. Workflows are agreed around your agency.
What can automation help with?
Take the repetitive work off your desk
Your people bring the judgement.
Automation handles the follow-up.
Bring tenant reporting, repair coordination and compliance into a connected workflow with clear points for human review.
Less contractor chasing
Keep work orders, access arrangements, progress updates and completion evidence together, with reminders at the right stages.
Clearer compliance
See upcoming renewals, outstanding certificates and actions that need attention across the portfolio.
More ways automation can help
Fewer repeat calls
Clear reporting and updates keep tenants informed.
Less administration
Spend less time gathering details and chasing progress.
A stronger record
Keep messages, decisions and evidence together.
Room to grow
Give your team more capacity as your portfolio develops.
Watch a repair move forward
One report.
A joined-up process.
Get from “there’s a problem” to a properly documented job. Agreed rules determine who is notified, when approval is needed and when a person takes over.
- Structured information before the job is assigned
- Spending limits and landlord approvals
- Contractor updates and completion evidence
- A clear history against the property
1
Tenant report receivedPhotographs and issue details attached
2
Reviewed against agency rulesProperty manager reviews where required
3
Contractor appointment arrangedTenant updated with the next step
4
Completion evidence recordedInvoice and photographs kept with the job
Illustrative sequence
The eight stages of a repair
- Agreed automation
01 · Raise
Created and categorised
Capture urgency, priority and the responsible manager.
- Agreed automation
02 · Book
Contractor selected
Use preferred contractors, with agreed backups.
- Needs a decision
03 · Approve
Quotes and limits
Ask for landlord approval when spending exceeds the agreed limit.
- Agreed automation
04 · Attend
Scheduled and tracked
Coordinate access and track attendance.
- Agreed automation
05 · Chase
Overdue work followed up
Prompt for missing updates, visits and paperwork.
- Agreed automation
06 · Evidence
Documents collected
Keep invoices, certificates and completion photos together.
- Needs a decision
07 · Follow on
Follow-up repairs raised
Link additional work to the property history for review.
- Agreed automation
08 · Close
Confirmed and rated
Ask the tenant to confirm the outcome and provide feedback.
Keep compliance in view
| Property | Gas safety | EICR | EPC |
|---|---|---|---|
| Maple House | In date | In date | In date |
| 18 Park Road | Due soon | In date | In date |
| Flat 4, Elm Court | In date | Review | In date |
Know what needs attention
Renewals, missing paperwork and outstanding actions in one view.
Renewals, missing paperwork and outstanding actions in one view.
Keep the portfolio in view
Stay ahead of the next renewal.
Bring certificate dates, scheduled maintenance and follow-up actions into a clear property-by-property view. Agree reminder and escalation rules around your responsibilities and processes.
- Renewal reminders and document records
- Clear ownership of outstanding actions
- Human review for exceptions and urgent issues
Automation supports your processes; your agency remains responsible for its compliance obligations.
A clearer view of your workload
See what needs
your attention.
Bring stalled jobs, approvals and upcoming renewals into one view, while agreed routine steps keep moving.
- Quotes above a landlord’s limit
- Contractors who have not responded
- Expiring certificates and failed access
Managing a larger repair queue
Filter by branch, manager, property, landlord, status or contractor. Progress or reassign jobs in bulk, and review missing evidence alongside the property’s repair history.
Quote over limitBoiler replacement · £1,84034 Ashfield Road · landlord approval needed
No contractor responseRoof leak · 2 declinesProspect House · offered 14 hours ago
Certificate expiringGas safety · 11 days6 properties · renewal not yet booked
No access, twiceEICR follow-up workCamberwell Court · tenant not responding
Illustrative dashboard · sample data
Explore the Agents HQ examples
Product illustrations supplied by Agents HQ. Sample information; features and workflows are agreed for your agency.
Compare the workflow and the full cost
Choose the right fit for your agency.
Fixflo is an established repairs platform with repair reporting, workflow management, dashboards and AI features. The Agents HQ approach is different: scope property-management automation around your team, existing tools and the specific work you want to improve.
The useful question is which system best fits your workflows, team and commercial priorities. Compare the tasks you need covered, what your current platform already does, and the full cost of each option.
Start with your current setup
Bring your property or branch band, current software costs and the admin your team still handles manually. We’ll focus the review on your requirements.
Pick the pressure point
Choose one process to examine first: tenant reporting, repair updates, contractor chasing, landlord approvals or compliance follow-up.
See the costs itemised
Your proposal will separate any setup or implementation, ongoing monthly costs and optional integrations. You can review the agreed scope and costs before deciding.
Compare like for like.
We’ll show what the proposed workflow covers, what remains in your current system and which integrations need checking. Product illustrations are examples; the final features are agreed during scoping.
We’ll show what the proposed workflow covers, what remains in your current system and which integrations need checking. Product illustrations are examples; the final features are agreed during scoping.
A few useful answers
Built around your agency.
Is the technology custom-built for my agency?
Yes. Each client gets a solution tailored to their team, portfolio and priorities. We start with the work you want to simplify, then agree the workflows, features and integrations your agency needs.
Will I stay on Property Careers UK?
Yes. Send your enquiry using the form below. Property Careers UK receives it first and contacts you to discuss the next step.
Do I need to replace my current systems?
We start by understanding what you use today. Integration options, data migration and any changes to your setup are confirmed during scoping.
What happens after I enquire?
Daniel reviews your requirements and contacts you. If appropriate, he can coordinate an introduction to Agents HQ with your agreement.
How much does it cost?
There is no one-size-fits-all price because the scope depends on your portfolio, workflows and integrations. Your proposal will separate any setup or implementation from ongoing monthly costs and optional integrations. Ask us for a like-for-like review of your current requirements; we will not promise savings before comparing the scope.
How does this compare with Fixflo?
Fixflo is an established repairs and maintenance platform, and its public product range includes repair workflows, dashboards and AI tools. The Agents HQ offer is custom-scoped around your agency’s processes. We compare the specific workflows you want, what you already use and what can be integrated or retained. We confirm capability and costs before you decide.
Is it more advanced than other systems?
“More advanced” depends on what your agency needs. The examples on this page show tenant reporting, repair stages, human approval points and a dashboard for jobs needing attention. We use your priorities to agree which features are in scope, rather than claiming every feature is right for every agency.
Start with a conversation
What would help your agency?
Tell Daniel what takes up your team’s time. We’ll discuss a custom-built solution around your priorities and budget.
- Your enquiry comes to Property Careers UK
- No obligation or technical knowledge needed
- Any partner introduction is discussed with you first
Property Careers UK works with specialist technology partners including Agents HQ and may receive commission from a resulting commercial engagement.
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