Lettings negotiator job description for estate agencies.

Adapt the brief before advertising

Confirm location, working hours, basic salary, commission or bonus basis, reporting line and support. Use only requirements that are relevant to the work. Mark any missing details clearly instead of publishing an incomplete promise about earnings or progression.

Example role purpose

As our Lettings Negotiator, you will take ownership of agreed customer work, keep reliable records and coordinate the next step with colleagues. You will receive a clear induction and regular review of your responsibilities.

Core responsibilities

• Register applicants and clarify budget, requirements and timescale.
• Arrange suitable viewings and collect useful feedback.
• Communicate applications accurately without promising unapproved outcomes.
• Coordinate clear handovers to tenancy administration and record agreed actions.

Evidence to look for

• Strong questioning and listening, demonstrated through a customer example.
• Organised follow-up and a consistent method for managing commitments.
• Clear communication with applicants, landlords and colleagues.
• Relevant experience or a realistic learning plan for a trainee position.

A practical interview scenario

An applicant likes a property but has a different move date. Ask how the candidate would clarify requirements, discuss the proposal and hand over the agreed facts.

First 90 days

First 30 days: shadow registration, viewings and application handovers. By day 60: manage a supervised applicant workload. By day 90: review match quality, feedback and handover accuracy alongside activity.

Package and success measures

State the basic salary separately from expected variable earnings. Explain the assumptions behind OTE and any threshold or guarantee. Choose a small number of quality and outcome measures relevant to this desk; activity totals alone should not define success.